INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193, and address at CALLE SEGURA 43, MEJORADA DEL CAMPO (28840), MADRID, and with email rrhh@indiex.es and phone number 646574474. Registration in the Mercantile Registry with Volume 27,934 – Book 0 – Folio 56 – Section 8 – Sheet: M-503496 – Registration 1

Data Protection Officer

The owner is responsible for the personal data collected through browsing and use of this website in accordance with the requirements established by REGULATION (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as well as in accordance with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE). By using this website, we understand that you have read and understood the information provided regarding the processing of your personal data.

Data Protection Policy

The owner applies the principle of active responsibility in the processing of personal data, maintaining a constant updating and promotion of continuous improvement of the data protection system in accordance with the legal requirements, ensuring in any case:

  • respect for the freedoms and fundamental rights of natural persons
  • that data is processed lawfully, fairly and transparently
  • that processed data is accurate, adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  • that the purposes for which they are collected are explicit and legitimate, and that they are not processed in a manner incompatible with those purposes

The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights that assist them, as well as all the necessary legal information established by current regulations.

Collected Data, Purpose, and Legality

The personal data processed are those provided by users through the forms available on this website and are the minimum required to:

  • send information about our products/services
  • address queries
  • process orders, as well as to be able to prepare the corresponding invoices, inform about the status of orders, address complaints, and any other management derived from the provision of the service through this website.

These purposes are based on legal principles of data processing collected by current regulations: for the execution of a contract or the provision of a service to users, for compliance with legal obligations, by legitimate interest, and with the consent of users.

Web Forms

The personal data collected through the contact web form are used to address any queries that the user makes through it. The personal data collected in the order form are intended to process the necessary data for the proper management of your orders. The processing of the data is legitimized by the consent you give us by expressly accepting the conditions of the processing informed through this privacy policy.

Data Recipients

The personal data obtained through web forms are recorded and stored on controlled and supervised electronic media by the data controller. Your personal data will not be disclosed to third parties, except when such data communication is covered by a legal obligation or when it is necessary for the proper provision of the service or the execution of the contract to communicate your data to third parties to make the payment (payment gateways), as well as to manage product deliveries (carriers), provided that such transfer is necessary for the service. For payments made through other payment gateways, we recommend that users read the privacy policy to understand how personal information is handled, for example. In cases where data communication to third parties is not covered by the legal bases established in the previous section, data communication to other recipients will only be carried out if the user has given their express consent. Strict selection criteria for data processors are maintained, as well as a contractual commitment with each of them to comply with and enforce the obligations established in data protection matters. In the event of international data transfers, INDIEX SPORT NUTRITION SPAIN S.L will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that the necessary contractual, technical, and organizational measures are applied, such as standard contractual clauses approved by the European Commission. You can obtain more information about the processing of personal data by our organization by requesting it at the email address: rgpd@lifepro.es.

Technical and Organizational Data Protection Measures

The supports have the necessary technical and organizational measures that guarantee the confidentiality and conservation of the personal data obtained through the website. Personal data collected from the website are processed using HTML protocol with a valid SSL certificate. Personnel involved in data processing operations: access, editing, deletion, etc., are qualified, trained, and committed to this data protection policy.

Data Retention

Personal data obtained through the contact form will be kept for the necessary time to address the request/query made. Personal data obtained through the order form will be retained for as long as there is a contractual and/or commercial relationship with you or until you exercise your right to deletion, cancellation, and/or limitation of the processing of your data. Once the contractual relationship has expired, we will keep the information properly blocked, without using it, as long as it may be necessary for the exercise or defense of claims or may derive any type of judicial, legal, or contractual liability from its processing, which must be addressed and for which its recovery is necessary. In the event you have expressly accepted the sending of commercial information, we will retain your contact details until you communicate your decision to cancel such commercial communications.

Information about the Existence of Automated Decisions (Including Profiling)

We typically do not make automated decisions, but when we do, we will make it clear that such a decision is being made. However, INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 collects several sections dedicated to personalizing services in order to display personalized advertising when entering its website and also for sending personalized communications. INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 acknowledges the possibility of profiling to improve its product offering or personalize the sending of commercial offers or provide a more personalized treatment to the customer.

Objection to Data Processing for Advertising Purposes

We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you through various means via the Platform (for example, through a banner, a pop-up, or a push notification), or even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them, and, if necessary, oppose or unsubscribe from any service or functionality. In any case, we suggest you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements.

LEGAL NOTICE

Intellectual and Industrial Property

The design of the portal and its source codes, as well as the logos, trademarks, and other distinctive signs appearing on it belong to (INDIEX SPORT NUTRITION SPAIN S.L) and are protected by the corresponding intellectual and industrial property rights.

Content Responsibility

INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 is not responsible for the legality of other third-party websites from which the portal can be accessed. Nor does it respond to the legality of other third-party websites that may be linked or linked from this portal. INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 will not be responsible for the use that third parties make of the information published on the portal, nor for any damages suffered or economic losses that, directly or indirectly, produce or may produce economic, material, or data-related damages caused by the use of said information.

Content Reproduction

INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 reserves the right to take civil or criminal action it deems necessary for the misuse of the Website and contents, or for non-compliance with these conditions. The relationship between the user and INDIEX SPORT NUTRITION SPAIN S.L, with CIF B85998193 will be governed by the current regulations and applicable in the national territory. If any controversy arises regarding the interpretation and/or application of these conditions, the parties will submit the conflicts to ordinary jurisdiction, subjecting themselves to the Judges and Courts that correspond according to Law. We also inform you that you have a free and accessible out-of-court dispute resolution procedure available to all citizens, which is the online dispute resolution platform of the European Union, accessible through the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Cookies

In case we use “cookie” technology on the website, there is a specific section that informs you about its existence as well as its usage policy. Please refer to the “cookies policy” section. Otherwise, no navigation cookies are used.

Personal Data of Minors

This website is not intended for users under the age of 18. If you are under the age of 18, please do not attempt to register as a user. If we discover that we have mistakenly obtained personal information from a minor, we will delete such information as soon as possible.

Exercise of Data Protection Rights

In accordance with the rights conferred by current regulations on the protection of personal data, the user may exercise the rights of access, rectification, limitation of treatment, deletion, portability, and opposition to the processing of their data by directing their request to the postal address indicated or to the email address rgpd@lifepro.es

To exercise your rights, you must identify yourself by presenting your ID

For any complaint, you can contact the email address rgpd@lifepro.es You can also address the Spanish Data Protection Agency: https://www.aepd.es